Monday - Friday · 8:30 a.m. to 4:30 p.m.
Since 1977, Five Town Regional Dial-A-Ride has been serving the towns of Butler, Kinnelon, Lincoln Park, Pequannock Township, and Riverdale. During that time Dial-A-Ride has traveled over 4,000,000 miles and transported over 850,000 clients. Approximately 20% of our budget is funded through a grant by the Morris County Board of Chosen Freeholders.
We do not accept same day appointments.
The client must be registered with the service prior to reserving a trip.
A minimum of 72 hours’ notice is required for all trips.
Appointment reservations can be made by calling 973-835-8885. Monday - Friday 8:30 a.m. - 12:00 p.m.
Dial-A-Ride is available to residents who are 60 and older or 18 and older that have a physical or mental disability that includes functional limitations. We may also be able to provide transportation for people temporarily disabled by illness or injury with no alternate means of transportation.
Transportation is provided to eligible residents for NON-EMERGENCY medical appointments, nutrition sites, shopping, social services, recreational activities, and visitation provided space is available. Priority will be given to Medical trips first.
MEDICAID RECIPIENTS: MEDICAL TRIPS ARE PROVIDED BY LOGISTICARE: 1-866-527-9934
Eligible Medicaid recipients may use Dial-A-Ride for non-medical transportation.
THE AMERICANS WITH DISABILITIES ACT (ADA)
The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.
5 TOWN DIAL-A-RIDE ADA COMMITMENT AND COMPLIANCE
5 TOWN DIAL-A-RIDE is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.
5 TOWN DIAL-A-RIDE management, and all supervisors and employees share direct responsibility for carrying out 5 TOWN DIAL-A-RIDE’S commitment to the ADA. 5 TOWN DIAL-A-RIDE ensures accountability in this commitment, and supports all parts of the organization in meeting their respective ADA obligations. 5 TOWN DIAL-A-RIDE coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about civil rights obligations and operations.
If you wish to file an ADA complaint of discrimination with 5 TOWN DIAL-A-RIDE, please contact 5 TOWN DIAL-A-RIDE by calling 973-835-8885; writing 5 TOWN DIAL-A-RIDE at 530 Newark Pompton Turnpike, Pompton Plains, NJ 07444; or, completing the ADA Complaint Form found below:
What Happens to my ADA Complaint of Discrimination to 5 TOWN DIAL-A-RIDE?
All ADA complaints of discrimination received by 5 TOWN DIAL-A-RIDE are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. 5 TOWN DIAL-A-RIDE will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.
5 TOWN DIAL-A-RIDE aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. 5 TOWN DIAL-A-RIDE has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of 5 TOWN DIAL-A-RIDE non-discrimination policy has been established.
Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact the Transportation Coordinator at any time to check on the status of their complaint.
Filing a Complaint Directly to the Federal Transit Administration:
A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Further questions about 5 TOWN DIAL-A-RIDE ADA Obligations
For additional information on 5 TOWN DIAL-A-RIDE non-discrimination obligations and other responsibilities related to ADA, please call 973-835-8885 or write to:
5 TOWN DIAL-A-RIDE
530 Newark Pompton Turnpike
Pompton Plains, NJ 07444
5 TOWN DIAL-A-RIDE ADA COMPLAINT FORM
Americans with Disabilities Act Complaint Form
5 TOWN DIAL-A-RIDE is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title II of the Americans with Disabilities Act of 1990 (“ADA”). ADA complaints must be filed within 180 days from the date of the alleged incident.
The following information is necessary to assist us in processing your complaint. If you require any assistance in completing this form, or if you would like to make a verbal complaint, please contact the “enter Contact information”
City, State, Zip Code
Person Preparing Complaint (if different from Complainant):
Street Address, City, State, Zip Code
Date of Incident: _________________________
Please describe the alleged discriminatory incident, including the location(s), if applicable. Provide the names and titles of 5 TOWN DIAL-A-RIDE employees involved, if available.
Description of incident continued:
Have you filed a complaint with any other federal, state, or local agencies? Yes/No (Circle One).
If so, list agency/agencies and contact information below:
Agency Contact Name:
Street Address, City, State, Zip Code Phone:
Agency Contact Name:
I affirm that I have read the above charge and that it is true to the best of my knowledge, information, and belief.
Complainant’s Signature Date
Print or Type Name of Complainant
Date Received: ______________________
Received By: ________________________
Five Town Regional Dial-A-Ride operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint in writing to Five Town Regional Dial-A-Ride. To file a complaint, or for more information on Five Town Dial-A-Ride’s obligations under Title VI, write to: 530 Newark Pompton Turnpike, Pompton Plains, NJ 07444 or visit www.peqtwp.org. Transportation services provided by this agency are partly funded through federal funds received through the FTA and as an individual you also have the right to file your complaint under Title VI to FTA by writing to: Federal Transit Administration at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.